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■ We service over 5000 pin codes all over India, for almost all products, the ones with restricted delivery are only delivered to selected pin codes. For any such restricted products our smart systems will prompt you to verify your pincode and proceed.
■ A confirmation mail is always sent to your email address at the time we receive your order. If you haven’t received one, please Contact Us here
■ In order to service you better, we have disabled COD from order process and provided you an option of NEFT/Cheque/Pay order. Our business is capable of processing COD orders very conveniently. We can process your order as COD after verifying the order with you. For all cash on delivery/NEFT/cheque orders the shipment will be dispatched only after our representative speaks to you and confirms the order & address with you on phone. If you have placed an order and haven't received a call yet, please Contact Us here.
■ We take 2 days to pack & dispatch your order unless it is a bulk order or a special order customized for you. A confirmation mail will be sent to you intimating about the dispatch.
■ In case if you are expecting an email from us on account of order, dispatch , revert on your query and haven't received it yet please check the spam folder. If you don't find any communication from us then Contact Us here.
■ We take utmost care in packaging and dispatching the correct orders. Exchange on this ground will not be entertained. Only receive order if the packet is untampered with. Should you still need help, please Contact Us here, immediately within 2 days of receiving the packet.
■ We take great pride in our products & are open to taking them back within 10 days from the date of your purchase. Products must be unused, clean and not damaged at your end.
■ To raise a return request, please Contact US. here immediately.
■ The Refund for any returns shall be made to the customer within 15 days of resolution of the return request.
We do our very best to bring to you the best produce that is completely cruelty free, eco friendly and chemical free. For any special needs or allergies please read the ingredients carefully before you buy.
Q. Where are you based and what is your legal entity ?
A. VegaLyfe.com is wholly owned portal of Natural Instinct VegaLyfe pvt ltd. with registered office in Punjabi Bagh (W) , New Delhi, 110026
Q. Which market do you serve ?
A. We only service the Indian markets right now.
Q. Can I buy online?
A. Yes, you can buy by clicking on Shopping Menu at the top or by clicking on menu on the left and selecting Online Orderning.
Q. How do you ensure your products live your values?
A. We source/produce all our merchandise in partnership with people who are aligned & committed to the cruelty free, eco friendly living. our experts & panelists have reviewed every brand and product and ensured that it has no trace of anything wrong. Most of our products are from brands/companies that are eta Approved. That helps us establish credibility. We also keep doing periodic checks.
Q. Do you ship to remote locations?
A. We service about 5000 pin codes by virtue of our logistic tie ups. We will be open to helping you out.Tell us your location here
Q. Do you accept international orders?
A. Not as yet. Stay connected by registering here , on fb & social media. We shall be happy to keep you informed.
Q. Do you help go Vegan and learn Vegan Cooking?
A. Yes. Our Founder Kanika Kohli conducts several cooking classes in Delhi/NCR. Check for the upcoming class in the menu above and enroll if you are interested. You may also check our blog for recipes or check the Vegan guide on the home page. For any further questions do not hesitate to write to us. Your thought to go Vegan will find light to ensure a happy world. Make the move!
Q. Do you help cure diseases?
A. Yes. We have collaborated with coaches/doctors that can guide you in curing/reversing the ailment depending on what stage and nature of the problem. We endorse no use of medicines though. Food at best can be your medicine or slow poison. We remove the poison from your life through the lifestyle changes. Contact Us for more information and connecting with a coach.